From conducting effective meetings and planning projects to resolving customer complaints, our Business Simulation Series simulations can be used to sharpen business knowledge and practices while tuning up teamwork skills – for double the impact on performance. The simulations in our Business Simulation Series strengthen the skills and behaviors your teams need to solve problems and make decisions effectively (and efficiently). Examples include: Project Planning Situation™ and Turnaround™.
You have been asked to coach a poorly performing sports team. Coach is designed to complement the Life Styles Inventory™ (LSI) and encourages thinking about the values that underpin achievement motivation.
Choose from a number of options the approach you would take with this team and how you would motivate the players; then, select the team and set goals for improved performance. The simulation takes 2.5 to 4 hours.
Your team has been assigned responsibility for designing a plan for managing a secret project.
Sequence 20 activities in the order they should be followed in managing the project, first as an individual and then as a team. The simulation takes 1 to 2 hours.
Increasing turnover rates in most of your stores require that you call a meeting to discuss the problem.
Sequence 20 action steps in the order they should be followed to maximize the effectiveness of the meeting. The simulation takes 1 to 2 hours.
A customer approaches you with a complaint.
Sequence 18 action steps in the order they should be carried out to maximize service effectiveness. The simulation takes 1.5 to 2 hours.
You are a VP of a conglomerate that has just received Organizational Culture Inventory® (OCI®) and Organizational Effectiveness Inventory® (OEI) results for the company’s various divisions and departments.
Using the OCI/OEI results, identify gaps between the organization’s Current and Ideal Culture, the impact of different cultural norms on outcomes, and levers for changing the culture. The simulation takes 2 to 3 hours.
A recent survey conducted by corporate headquarters indicates that your store rates “average” in service quality and suggests that the problem may be your store’s culture.
Envision a culture for quality for your store by rank ordering the impacts (from most positive to most negative) of 24 behavioral norms on service quality. The simulation takes 2 to 3 hours.
You are a general manager in a large company that has just reassigned you to its failing blue jeans manufacturing plant.
Develop a four-part plan for improving the plant, based on your review of the plant’s history and recent production and financial reports. The simulation takes 5 to 8 hours.