A recent survey conducted by corporate headquarters indicates that your store rates “average” in service quality and suggests that the problem may be your store’s culture.
Envision a culture for quality for your store by rank ordering the impacts (from most positive to most negative) of 24 behavioral norms on service quality. The simulation takes 2 to 3 hours.
Wondering what to order?
You’ll need one Leader’s Guide per facilitator and one Participant’s Booklet per participant.
Download Product Overview
The simulation is also available in pdf format for use in virtual sessions. Submit your request to email@example.com.