The Situation

A recent survey conducted by corporate headquarters indicates that your store rates “average” in service quality and suggests that the problem may be your store’s culture.

The Challenge

Envision a culture for quality for your store by rank ordering the impacts (from most positive to most negative) of 24 behavioral norms on service quality. The simulation takes 2 to 3 hours.

Wondering what to order?
You’ll need one Leader’s Guide per facilitator and one Participant’s Booklet per participant.

Download Product Overview

Envisioning a Culture for Quality™ Trainer's Kit
$182.00 - Buy now
Envisioning a Culture for Quality™ Kit
$77.00 - Buy now
Envisioning a Culture for Quality™ Participant's Booklet
$7.50 - Buy now