A recent survey conducted by corporate headquarters indicates that your store rates “average” in service quality and suggests that the problem may be your store’s culture.
Envision a culture for quality for your store by rank ordering the impacts (from most positive to most negative) of 24 behavioral norms on service quality. The simulation takes 2 to 3 hours.
Wondering what to order?
You’ll need one Leader’s Guide per facilitator and one Participant’s Booklet per participant.