The Situation

A customer approaches you with a complaint.

The Challenge

Sequence 18 action steps in the order they should be carried out to maximize service effectiveness. The simulation takes 1.5 to 2 hours.

Wondering what to order?
You’ll need one Leader’s Guide per facilitator and one Participant’s Booklet per participant.

Download Product Overview

The simulation is also available in pdf format for use in virtual sessions. Submit your request to

Customer Complaint Situation™ Trainer's Kit
$182.00 - Buy now
Customer Complaint Situation™ Kit
$77.00 - Buy now
Customer Complaint Situation™ Participant's Booklet
$7.50 - Buy now