The Situation

A customer approaches you with a complaint.

The Challenge

Sequence 18 action steps in the order they should be carried out to maximize service effectiveness. The simulation takes 1.5 to 2 hours.

Wondering what to order?
You’ll need one Leader’s Guide per facilitator and one Participant’s Booklet per participant.

Download Product Overview

Customer Complaint Situation™ Trainer's Kit
$182.00 - Buy now
Customer Complaint Situation™ Kit
$77.00 - Buy now
Customer Complaint Situation™ Participant's Booklet
$7.50 - Buy now