Frequently Asked Questions
Please email us at email@example.com or call us at 800.622.7584 or 734.459.1030 as soon as possible and we will do our best to accommodate your request.
Orders will ship the next business day.
You will receive an email once a label is made with the tracking number. Then go to Fedex.com to easily track your package after it has been picked up from our warehouse.
Yes, we do ship internationally. Please call 800.622.7584 or 734.459.1030 to place your order.
Taxes will only be charged upon check out for customer purchasing from Illinois, California, or Michigan.
Please call 800.622.7584 or 734.459.1030 to place your order.
Please check your email’s spam or junk folder. If you still cannot find it contact us and we will be happy to resend it.
Minimum quantities, where applicable, are noted in the relevant product descriptions.
You do not need to be accredited to purchase our team-building simulations.
All our products are copyrighted, and no copies may be made. Read more about our copyright policy:
The leader’s guide is necessary because it has the answers to the simulation, important scoring and debrief information.
Digital simulations should be used for groups that are meeting virtually, but they may also be used for in-person meetings; although, the paper version is best for in-person meetings, rather than virtual sessions.
Please contact us directly so we can find you a solution: 800.622.7584 or 734.459.1030
Please email firstname.lastname@example.org or call 800.622.7584 or 734.459.1030 and we will do our best to help. Our team is here to support you during business hours.
To get started, please sign into Client Portal by visiting https://hsi.survey-server.com/cp/. Your Client Portal email and password are the same you used to make your purchase. Once signed in, click Resources in the upper right. Then expand the left side menu for your simulation and click Simulation Videos. From there, you will be able to access your videos. You can use a credit for 24 hours of access to the videos, or you can test video playback without using a credit by clicking on the preview link.
Our team is here to support you during business hours. Please call 800.622.7584 or 734.459.1030 and we will do our best to help.
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Please contact us to discuss options. Call us at 800.622.7584 or 734.459.1030.
Please email us at email@example.com or call us at 800.622.7584 or 734.459.1030.