A customer approaches you with a complaint.
Sequence 18 action steps in the order they should be carried out to maximize service effectiveness. The simulation takes 1.5 to 2 hours.
Wondering what to order?
You’ll need one Leader’s Guide per facilitator and one Participant’s Booklet per participant.
Available now: Expert-led facilitation for all simulations. Optimize your team-building experience. On-site or virtual options available. Request details.