Customer Complaint Situation™ Participant’s Booklet
The Customer Complaint Situation Participant’s Booklet presents the situation, the challenge, a worksheet for recording individual, team and expert answers, and grids for scoring the simulation.
The Customer Complaint Situation takes approximately 1.5 to 2 hours to complete and is appropriate for all audiences. A Booklet is required for each participant. Minimum of 10 Booklets per order.
NOTE: This product is eligible for a quantity discount, which will be applied to your cart automatically.
- $2,000 - $3,500 = 5% discount
- $3,501 - $5,500 = 10% discount
- $5,501 and greater = 15% discount