Customer Complaint Situation™ Participant’s Booklet

CUS406ENG10

$7.50

SKU: CUS406ENG10 Category: Tag:

Description

The Customer Complaint Situation Participant’s Booklet presents the situation, the challenge, a worksheet for recording individual, team and expert answers, and grids for scoring the simulation.

 

The Customer Complaint Situation takes approximately 1.5 to 2 hours to complete and is appropriate for all audiences. A Booklet is required for each participant. Minimum of 10 Booklets per order.

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  • $2,000 - $3,500 = 5% discount
  • $3,501 - $5,500 = 10% discount
  • $5,501 and greater = 15% discount