Customer Complaint Situation™ Kit
The Customer Complaint Situation Kit comes with everything you need to conduct a simulation-based program for 10 people, including:
- Leader’s Guide (1) This Guide provides all of the information that you’ll need to conduct a successful program.
- Participant’s Booklet (10) These booklets present the survival situation, the challenge, a worksheet for recording individual, team and expert answers, and grids for scoring the simulation.
- Observer’s Guide (2) This guide helps team observers provide groups with feedback on their performance.