Customer Complaint Situation™ Trainer’s Kit
CUS501ENG10
$182.00
Description
The Customer Complaint Situation Trainer’s Kit comes with everything you need to conduct a simulation-based program for 25 people, including:
- Leader’s Guide (1) This Guide provides all of the information that you’ll need to conduct a successful program.
- Participant’s Booklet (25) These booklets present the situation, the challenge, a worksheet for recording individual, team and expert answers, and grids for scoring the simulation.
- Observer’s Guide (5) This guide helps team observers provide groups with feedback on their performance.