Customer Complaint Situation™

The Situation

A customer approaches you with a complaint.

The Challenge

Sequence 18 action steps in the order they should be carried out to maximize service effectiveness. The simulation takes 1.5 to 2 hours.

One Leader's Guide per facilitator and one Participant's Booklet per participant are required to facilitate the Customer Complaint Situation.


The Situation
A customer approaches you with a complaint.

The Challenge
Sequence 18 action steps in the order they should be carried out to maximize service effectiveness.