Envisioning a Culture for Quality™

The Situation

A recent survey conducted by corporate headquarters indicates that your store rates "average" in service quality and suggests that the problem may be your store's culture.

The Challenge

Envision a culture for quality for your store by rank ordering the impacts (from most positive to most negative) of 24 behavioral norms on service quality. The simulation takes 2 to 3 hours.

One Leader's Guide per facilitator and one Participant's Booklet per participant are required to facilitate Envisioning a Culture for Quality.


The Situation
A recent survey indicates that your store rates "average" in service quality.

The Challenge
Envision a culture for quality for your store by rank ordering the impacts of 24 behavioral norms on service quality.